Career Enjoyment: customer service
Someone working in customer service provides help to customers before and/or after a purchase. It often involves activities such as providing information that is needed or resolving problems in order to achieve the best possible customer satisfaction. This career tends to have salaries in the range £10-30k (based on research in the UK). Typically, therefore, it has a lower than average earnings potential.
Views from people doing the job
The common feedback from people in this career was:
- When people in the job described what they liked about it, the common themes that emerged were: solving problems, satisfying customers, minimal supervision, working with colleagues/relationships, flexitime.
- When people described what they disliked about the job, the themes were: too much interaction with people, being in front of a computer all day, boring/repetition, lack of intellectual stimulation, restrictions on way of working, sales, no opportunity to develop, dealing with irritable customers, being undervalued, reliance on others to be successful.
When we asked people in each career to rate their job for enjoyment, on a scale between 1 (low) and 6 (high), the average rating for all jobs was just over 3.5. The average score for this career - customer service - was 2.7, making it less enjoyable than the average job. This is only one part of what makes a job enjoyable. You can find out how well your unique personality fits the job by completing our personality questionnaire.
The table shows the balance of preferences that are required in this career, using the language of the Myers Briggs model of personality. This career therefore involves:
|The demands of the job|
- Slightly more Extraversion than Introversion.
- Slightly more Sensing than iNtuition.
- Slightly more Feeling than Thinking.
- Slightly more Judgment than Perception.
The wheel provides a more detailed view of the types of behaviours required in this career. Each segment represents a behavioural style. Lighter segments indicate that you need to use that style more in the job. On a PC, you can hover the mouse over a segment for a brief description.Lighter/redder segments show the types of behaviour you will need to use more of, i.e.: maintaining good relationships; developing other people; doing things that have an immediate impact on people.
Any dark segments would indicate styles where there is less demand than normal. However, there aren't any - which suggests that you have to be able to use all the styles (at different times).
Comparison with your personality
You can find out how well your personality matches this and all the other careers by completing the MMDI personality questionnaire.