Overview: A Diagnostic Framework
Project Management Training Part 1
The word "team" is often used to describe the group of people working on a project. However, the technique of "team building" is rarely appropriate for use by project managers because the project team is constantly changing. Between arranging a team building event and running it, the team can change; after the event is over, the team may change again and there are new relationships that need to be formed.
The only team that isn't changing is likely to be the steering board, where conventional team building can be of great value. But for the rest of the project the manager has to use other techniques to win commitment to project goals.
A Diagnostic Framework
There are four areas in which a Project Manager needs to develop soft skills. Each of these differs according to scale (the number of people involved):
Each area requires a different set of tools and techniques in order to develop the most effective ways of working and gain cooperation with the project goals, eg:
What are the main people issues you want to address on your project? It may help to consider the people issues in terms of the four areas above. That is, do your issues relate to:
The next article in this online course is:Project Management Training:
Soft Skills Part 2: Building Trust and Rapport