Building Trust and Rapport
Project Management Training Part 2
Trust and rapport between project members can be vital in order for the team to work effectively.
Rapport is a positive feeling about a relationship and is like a bridge between two islands.
Rapport is achieved through two main ways: sharing experiences and building trust.
One important component of rapport is having something in common between you and others, such as:
Therefore, one way to establish rapport with project team members is to find interests that you have in common.
You can build rapport personally by listening to project team members and taking an interest in what they have to say.
You can encourage project team members to build rapport, through finding common interests, using the following exercise:
The above exercise can be used as an ice-breaker on a project team building event. Groups will need between 20 and 40 minutes to complete it.
Another way of building rapport between team members is to have an "awayday" that includes some activities in which they all take part. The awayday then becomes one of their 'shared experiences'.
Trust and Respect
Another way to establish rapport is to develop trust and respect between team members, and between them and you.
"If you want it done well, do it yourself" is a saying borne of the absence of trust, and it is a philosophy that gives you more more work to do, diverts you from other more important tasks, and slows the project down.
The answer is unlikely to be as simple as it might appear, because trust is complex.
What is trust?
The following exercise will help illustrate the complexity of trust.
Choose three people to think about:
Enter their initials in the boxes at the top of the table (below). (This information is for this exercise only and not retained; it will be discarded as soon as you move on to the next page)
Then consider for each person whether you trust them with each of the things listed in the left hand column, below. Check (tick) each box where to indicate where you trust them (leave the box blank if you would not trust them, or are not sure).
The next article in this online course is:Project Management Training:
Soft Skills Part 3: Networking
©2013 Team Technology. Further articles/resources that may be of interest include: Personality Test, Personality Type Descriptions, Myers Briggs overview, The Basics of Team Building, What Career is Right for Me?, and Career ideas.