Ken Buist
Article 1 of 12 in the
Trustworthiness series
Introduction
Trust and temperament
Definition of trust
Characteristics
Trustworthiness Quotient
Dependability
Integrity
Credibility
Empathy
Self-interest
Inconsistency
Summary
Trustworthiness Elements
Inconsistency
In order to be considered trustworthy, it is important to demonstrate a low level of inconsistency in all that you do. Instead you should demonstrate a high level of consistency.
Consistency is about having harmonious responses at all times.
Consistency requires that we live by principles and not by the way we feel.
Consistency means that whatever the task or situation, we are prepared to analyse the facts as required and give a measured and considered response, rather than acting on a whim or impulse.
It is about being there for people in bad times as well as good, not just being a fair weather adviser.
It is about being considered an anchor in a storm and not someone who just reacts when you start to be blown off course.
Consistency requires an even keel; not given to being pleasant and involved one day, then cool and distant the next; not highly motivated and enthusiastic one minute, then down in the dumps and could not care less the next.
How do you measure up on all the above?
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