team technology
Ken Buist
Ken Buist

Article 1 of 12 in the
Trustworthiness series

Introduction

Trust and temperament

Definition of trust

Characteristics

Trustworthiness Quotient

Dependability

Integrity

Credibility

Empathy

Self-interest

Inconsistency

Summary

Trustworthiness Quotient

Trustworthiness defined and measured

My definition is:

"Trustworthiness is keeping one's word and being worthy of others' confidence: sound in principles, full of integrity, reliable and dependable"

My measurement is the Trustworthiness Quotient™, a method for monitoring personal progress to Trustworthiness.

Why measure trustworthiness?

I think should we should all do this from time to time, to:

The Trustworthiness Quotient

In their excellent book "The Trusted Adviser" Maister, Green & Galford, described the trust equation, in which they stated what they felt were the four key ingredients of trust. I am indebted to them for this concept but would like to offer an expanded but different approach - "The Trustworthiness Quotient" (TTQ). Simply stated, TTQ says that trustworthiness is comprised of several elements:

These are dependent upon the degree to which you demonstrate, with each interaction:

The Trusworthiness Quotient is therefore:

Trustworthiness = D + I + C + E
-------------
SI + IC

Next article: Dependability

©2006 Ken Buist


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©2013 Team Technology. Further articles/resources that may be of interest include: Personality Test, Personality Type Descriptions, Myers Briggs overview, The Basics of Team Building, What Career is Right for Me?, and Career ideas.