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How To Be More Assertive

What is
assertiveness'

Four styles

Rights and
responsibilities

Positive beliefs

Being direct

Expressing
disagreement constructively

Managing the other
person's behaviour
by enforcing
a process

Building rapport

Focusing on facts

Focusing on
consequences

Stopping put-down
behaviour

Text Book Techniques

Personal
action planning

Focus on Facts

How To Be More Assertive: Part 9

If someone makes a difficult request, eg: they are being inconsistent, or asking you for something that is contrary to an established policy, or a customer demand, then:

• Let the facts speak for themselves
• Ask for clarification of the facts

This technique is particularly useful when dealing with your manager, a senior person or someone in a position of power.

For example, you could point out the discrepancies between the current request and previous requests. This should not be used to "score points" or to humiliate a person who is inconsistent - everyone changes their mind. It should be used to identify and then constructively resolve differences.

Questions

When might this technique be useful'

When might this technique be inappropriate'