team technology
What is assertiveness'

How To Be More Assertive

What is
assertiveness'

Four styles

Rights and
responsibilities

Positive beliefs

Being direct

Expressing
disagreement constructively

Managing the other
person's behaviour
by enforcing
a process

Building rapport

Focusing on facts

Focusing on
consequences

Stopping put-down
behaviour

Text Book Techniques

Personal
action planning

Rights and Responsibilities

How To Be More Assertive: Part 3

Which of the following do you and/or your manager have as rights' (Indicate with a tick or cross, or make a note of any qualifying comments).

RIGHTSMeMy Boss
To make a mistake  
To say 'no'  
To not give any reasons or excuses for one's behaviour  
To say "I don't know"  
To change one's mind  
To express personal opinions  
To say 'I don't care'  
To do the job in one's own way once objectives are agreed  
To be given respect  
To not be talked about behind one's back  
To expect certain standards from the other person  
To give feedback (good and bad)  
To be consulted when decisions might have an impact on me  

Assertiveness can involve defending your rights, whilst respecting others' rights.

Assertiveness can involve carrying out your responsibilities whilst insisting others also adhere to their responsibilities as well.

Question

What are the main rights and responsibilities that should be observed by both parties in all your relationships'

Rights














Responsibilities


How To Be More Assertive:
Part 4: Positive Beliefs