Focus on Facts
How To Be More Assertive: Part 9
If someone makes a difficult request, eg: they are being inconsistent, or asking you for something that is contrary to an established policy, or a customer demand, then:
- Let the facts speak for themselves
- Ask for clarification of the facts
This technique is particularly useful when dealing with your manager, a senior person or someone in a position of power.
For example, you could point out the discrepancies between the current request and previous requests. This should not be used to "score points" or to humiliate a person who is inconsistent - everyone changes their mind. It should be used to identify and then constructively resolve differences.
When might this technique be useful'
When might this technique be inappropriate'
How To Be More Assertive:
Part 10: Focus on Consequences