team technology
What is assertiveness'

How To Be More Assertive

What is

Four styles

Rights and

Positive beliefs

Being direct

disagreement constructively

Managing the other
person's behaviour
by enforcing
a process

Building rapport

Focusing on facts

Focusing on

Stopping put-down

Text Book Techniques

action planning

Focus on Facts

How To Be More Assertive: Part 9

If someone makes a difficult request, eg: they are being inconsistent, or asking you for something that is contrary to an established policy, or a customer demand, then:

This technique is particularly useful when dealing with your manager, a senior person or someone in a position of power.

For example, you could point out the discrepancies between the current request and previous requests. This should not be used to "score points" or to humiliate a person who is inconsistent - everyone changes their mind. It should be used to identify and then constructively resolve differences.


When might this technique be useful'

When might this technique be inappropriate'

How To Be More Assertive:
Part 10: Focus on Consequences