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 Focus on Facts
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<img src="../tt/g-articl/how-to-be-more-assertive.jpg" width="155" height="237" border="0" 
 alt="What is assertiveness'">
<h3><a href="how-to-be-more-assertive.html">How To Be More Assertive</a></h3>
<p><a href="how-to-be-more-assertive-part1.html">
What is<br>assertiveness'
</a></p><p><a href="how-to-be-more-assertive-part2.html">
Four styles
</a></p><p><a href="how-to-be-more-assertive-part3.html">
Rights and<br>responsibilities
</a></p><p><a href="how-to-be-more-assertive-part4.html">
Positive beliefs
</a></p><p><a href="how-to-be-more-assertive-part5.html">
Being direct
</a></p><p><a href="how-to-be-more-assertive-part6.html">
Expressing<br>disagreement constructively
</a></p><p><a href="how-to-be-more-assertive-part7.html">
Managing the other<br>person's behaviour<br>by enforcing<br>a process
</a></p><p><a href="how-to-be-more-assertive-part8.html">
Building rapport
</a></p><p><a href="how-to-be-more-assertive-part9.html">
Focusing on facts
</a></p><p><a href="how-to-be-more-assertive-part10.html">
Focusing on<br>consequences
</a></p><p><a href="how-to-be-more-assertive-part11.html">
Stopping put-down<br>behaviour
<p><a href="how-to-be-more-assertive-part12.html">
Text Book Techniques
</a></p><p><a href="how-to-be-more-assertive-part13.html">
Personal<br>action planning
</a></p>
</div>
 <h1>Focus on Facts</h1>
 <h2>How To Be More Assertive: Part 9</h2>
<p>If someone makes a difficult request, eg: they are being inconsistent, or asking you for something that is contrary to an established policy, or a customer demand, then:</p>
<ul>
<li>Let the facts speak for themselves
<li>Ask for clarification of the facts
</ul>
<p>This technique is particularly useful when dealing with your manager, a senior person or someone in a position of power.</p>
<p>For example, you could point out the discrepancies between the current request and previous requests.  This should not be used to "score points" or to humiliate a person who is inconsistent - everyone changes their mind.  It should be used to identify and then constructively resolve differences.</p>
<h3>Questions</h3>
<p>When might this technique be useful'</p>
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<p>When might this technique be inappropriate'</p>
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<br><br>
 <a href="how-to-be-more-assertive-part10.html" class=sidelink>How To Be More Assertive:<br>
 Part 10: Focus on Consequences</a>

<br>
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