team technology
What is assertiveness'

How To Be More Assertive

What is
assertiveness'

Four styles

Rights and
responsibilities

Positive beliefs

Being direct

Expressing
disagreement constructively

Managing the other
person's behaviour
by enforcing
a process

Building rapport

Focusing on facts

Focusing on
consequences

Stopping put-down
behaviour

Text Book Techniques

Personal
action planning

Building Rapport

How To Be More Assertive: Part 8

It is easier to get what you need from someone (and to find out what they need) if you have a good rapport with someone. That involves:

Building rapport is analogous to strengthening a bridge over a river: the stronger the bridge, the more it can carry. That is, the better rapport that you have in a relationship with someone, the more you can ask of them.



How To Be More Assertive:
Part 9: Focus on Facts