team technology
What is assertiveness'

How To Be More Assertive

What is
assertiveness'

Four styles

Rights and
responsibilities

Positive beliefs

Being direct

Expressing
disagreement constructively

Managing the other
person's behaviour
by enforcing
a process

Building rapport

Focusing on facts

Focusing on
consequences

Stopping put-down
behaviour

Text Book Techniques

Personal
action planning

Managing People who are not Assertive

How To Be More Assertive: Part 7

Both people in a dialogue need to be assertive in order to get to a satisfactory solution. If the other person is not being assertive it can cause problems:

To manage the other person's behaviour, you may have to temporarily suspend your own concern's and point of view, and manage the structure/agenda of the discussion. This means:

A process

Here is a simple process that you can use:

Don't:



How To Be More Assertive:
Part 8: Build Rapport